Krāv Terms of Service

Effective Date: December 18, 2025

Last Updated: December 18, 2025

Welcome to Krāv! These Terms of Service ("Terms") govern your access to and use of the Krāv platform, website, and services operated by Krāv LLC ("Krāv," "we," "us," or "our"). By creating an account, purchasing services, or otherwise using the Krāv platform, you ("you," "User," or "Student") agree to be bound by these Terms.

Please read these Terms carefully. They contain important information about your rights and obligations, including limitations on our liability and a binding arbitration provision.

If you do not agree to these Terms, do not use the Krāv platform.

1. Definitions

  • "Coach" means an independent contractor who provides coaching services through the Platform.
  • "Content" means all text, images, videos, audio, comments, feedback, and other materials uploaded, posted, or transmitted through the Platform.
  • "Platform" means the Krāv website (www.kravtofly.com), mobile applications, and all related technology, features, and services.
  • "Services" means the coaching services offered through the Platform, including Quick Review, Deep Dive, and Flight Labs.
  • "Session Recording" means any video, audio, or transcript recording of a live coaching session conducted through the Platform.
  • "Clip" means any portion, excerpt, or highlight extracted from a Session Recording, User Content, or Coach feedback.
  • "User Content" means any videos, images, or other materials you upload to the Platform.

2. Eligibility and Account Registration

2.1 Eligibility

To use the Platform, you must:

  • Be at least 18 years of age, or have the consent and supervision of a parent or legal guardian
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the Platform under applicable law

If you are under 18 years of age, your parent or legal guardian must review and agree to these Terms on your behalf before you may use the Platform.

2.2 Account Creation

To access certain features and purchase Services, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. Krāv is not liable for any loss or damage arising from your failure to protect your account information.

3. Services

3.1 Description of Services

Krāv connects students with experienced skydiving coaches for video review and coaching services. We currently offer the following services:

Quick Review ($35)

  • Asynchronous video review by a Coach
  • Time-stamped text feedback on your uploaded video
  • Typical turnaround: 48 hours

Deep Dive (price varies by Coach)

  • Comprehensive asynchronous video review
  • Time-stamped text, audio, and video feedback
  • One-on-one video consultation with your Coach
  • Typical turnaround: 72 hours

Flight Labs (price set by Coach)

  • Multi-week group coaching program (typically 4-8 weeks)
  • Weekly video review with time-stamped feedback
  • Weekly group video sessions with Coach and fellow students
  • Community learning environment with up to 10 students per lab

3.2 Service Delivery

Services are provided by independent Coaches, not by Krāv directly. Coaches set their own schedules and coaching methods within Platform guidelines. While we require Coaches to meet service level standards, we cannot guarantee the specific content, quality, or outcomes of any coaching service.

3.3 Video Sessions

Deep Dive consultations and Flight Lab group sessions are conducted via video conferencing (Google Meet). You are responsible for:

  • Having a stable internet connection
  • Joining sessions at the scheduled time
  • Having appropriate audio/video equipment

Missed sessions due to your failure to attend may not be rescheduled or refunded.

4. Payments

4.1 Pricing

Service prices are displayed on the Platform at the time of purchase. Prices may vary by Coach and are subject to change without notice. Any price changes will not affect services already purchased.

4.2 Payment Processing

Payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service. Krāv does not store your complete credit card information.

4.3 Promotional Codes

Krāv may offer promotional codes or discounts from time to time. Promotional codes:

  • Cannot be combined unless explicitly stated
  • Have no cash value
  • May expire or be discontinued at any time
  • Are subject to any additional terms specified at the time of the offer

4.4 Taxes

You are responsible for any applicable taxes associated with your purchase. Prices displayed may not include taxes, which will be calculated at checkout where required by law.

5. Refunds

5.1 Refund Eligibility

You may be eligible for a refund if:

  • A Coach fails to deliver the service within the agreed timeframe
  • There is a significant technical issue preventing service delivery that Krāv cannot resolve
  • Other circumstances where Krāv determines a refund is warranted

5.2 Refund Requests

To request a refund, contact us at support@kravtofly.com within 14 days of your purchase. Include your order details and reason for the request. Refund requests are reviewed on a case-by-case basis.

5.3 Non-Refundable Circumstances

Refunds are generally not available for:

  • Completed services you are dissatisfied with due to subjective preferences
  • Missed sessions due to your failure to attend
  • Services where you failed to upload a video for review
  • Change of mind after purchasing

5.4 Refund Method

Approved refunds will be credited to your original payment method within 5-10 business days, depending on your financial institution.

6. User Content

6.1 Your Content

You retain ownership of the videos and other content you upload to the Platform ("User Content"). By uploading User Content, you represent and warrant that:

  • You own or have the necessary rights to the content
  • Your content does not infringe any third party's intellectual property or privacy rights
  • Your content does not violate any applicable laws
  • You have obtained consent from any individuals appearing in your videos

6.2 License Grant

By uploading User Content, you grant Krāv a non-exclusive, worldwide, royalty-free license to:

  • Store, process, and display your content as necessary to provide Services
  • Create backup copies for platform operation
  • Share your content with Coaches for the purpose of providing purchased Services

This license continues for as long as your content remains on the Platform.

6.3 Content Restrictions

You may not upload content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or offensive
  • Infringes any patent, trademark, copyright, or other intellectual property right
  • Contains viruses, malware, or other harmful code
  • Violates the privacy or publicity rights of any third party
  • Is sexually explicit or pornographic
  • Promotes violence, discrimination, or illegal activities

Krāv reserves the right to remove any content that violates these Terms without notice.

6.4 Content Retention

User Content uploaded for coaching services is retained for 30 days after service completion to allow you to access your reviewed video. After this period, content may be deleted. You are responsible for downloading any content you wish to keep.

7. Session Recording and Media Release

IMPORTANT: Please read this section carefully. By using the Platform, you consent to recording of your coaching sessions and potential use of recordings for marketing purposes.

7.1 Consent to Recording

All live coaching sessions conducted through the Platform (including Deep Dive consultations and Flight Lab group sessions) are recorded. Recordings include:

  • Video and audio of all participants
  • Automatic transcription of session audio
  • Screen sharing content, if applicable

An AI-powered recording assistant may join your session as a visible participant to facilitate recording and transcription.

7.2 Ownership of Recordings

All Session Recordings are the exclusive property of Krāv. This includes raw recordings, transcripts, Clips, and any derivative content created from recordings. You have no ownership interest in Session Recordings.

7.3 Media Release

By participating in coaching sessions, you grant Krāv and its affiliates a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to use, reproduce, modify, and distribute Session Recordings, including your likeness, voice, and statements, for the following purposes:

  • Marketing and promotional content (including social media posts, advertisements, website content, and testimonials)
  • Educational and training materials
  • Platform demonstrations and sales materials
  • Quality assurance and service improvement

7.4 No Compensation

You acknowledge that you will not receive any compensation, payment, or royalties for Krāv's use of Session Recordings or Clips featuring you.

7.5 Editorial Discretion

Krāv will use reasonable judgment when selecting Clips for publication. We will generally avoid publishing content that:

  • Contains sensitive personal information unrelated to skydiving
  • Shows you in an unflattering context unrelated to coaching
  • Includes private information you have explicitly asked to keep confidential

However, coaching discussions about your skydiving technique, performance, and progression are considered appropriate for potential marketing use.

7.6 Removal Requests

You may request removal of specific published Clips featuring you by emailing support@kravtofly.com. Krāv will review your request and, where reasonable, remove the content within thirty (30) days. Please note:

  • Content shared by third parties cannot be recalled
  • Removal requests are evaluated on a case-by-case basis
  • Repeated or unreasonable removal requests may not be honored
  • Removal does not affect Krāv's underlying license rights

7.7 Opting Out

If you do not wish to have your sessions recorded or used for marketing purposes, you must contact us at support@kravtofly.com BEFORE your first session. We may be able to accommodate your request, though this may affect service availability. Participation in any session constitutes consent to recording under these Terms.

8. Intellectual Property

8.1 Krāv Property

The Platform, including its design, features, functionality, text, graphics, logos, and software, is owned by Krāv and protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works of any Platform materials without our written permission.

8.2 Coach Content

Feedback, commentary, and instructional materials provided by Coaches through the Platform are licensed to Krāv and may be used to provide Services to you and other users. You may use Coach feedback for your personal, non-commercial purposes only.

8.3 Trademarks

"Krāv," the Krāv logo, and other Krāv trademarks are the property of Krāv LLC. You may not use our trademarks without prior written permission.

9. Code of Conduct

When using the Platform, you agree to:

  • Treat Coaches, other students, and Krāv staff with respect
  • Communicate professionally and constructively
  • Not harass, threaten, or intimidate any person
  • Not use the Platform for any illegal purpose
  • Not attempt to circumvent any Platform security measures
  • Not use the Platform to solicit Coaches for off-platform services
  • Not share your account credentials with others
  • Not impersonate any person or entity

Violation of this Code of Conduct may result in immediate termination of your account without refund.

10. Disclaimer of Warranties

10.1 "As Is" Basis

10.2 No Guarantee of Results

Krāv does not guarantee any specific results from coaching services. Improvement in skydiving skills depends on many factors, including your dedication, practice, physical ability, and other circumstances outside our control.

10.3 Coach Independence

Coaches are independent contractors, not employees of Krāv. We do not control and are not responsible for the advice, opinions, or methods of any Coach. You should independently evaluate any coaching advice before applying it.

11. Assumption of Risk

11.1 Inherent Risks of Skydiving

The coaching services provided through the Platform are educational in nature and do not substitute for proper training, certification, and safety protocols at your dropzone.

11.2 Your Responsibility

You are solely responsible for:

  • Your decision to engage in skydiving activities
  • Following all safety rules and regulations at your dropzone
  • Ensuring you have proper training and certification
  • Using appropriate equipment
  • Making safe decisions in the air

Coaching advice provided through the Platform is not a substitute for your own judgment and responsibility.

11.3 No Liability for Skydiving Activities

12. Limitation of Liability

12.1 Exclusion of Damages

12.2 Cap on Liability

12.3 Basis of the Bargain

13. Indemnification

You agree to indemnify, defend, and hold harmless Krāv, its officers, directors, employees, agents, and Coaches from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

  • Your use of the Platform or Services
  • Your violation of these Terms
  • Your violation of any third party's rights
  • Your User Content
  • Your skydiving activities

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at support@kravtofly.com and attempt to resolve any dispute informally for at least thirty (30) days.

14.2 Binding Arbitration

Any dispute arising from or relating to these Terms or your use of the Platform that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Texas, and the decision of the arbitrator shall be final and binding.

14.3 Class Action Waiver

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting support@kravtofly.com. Termination does not entitle you to a refund for any Services already purchased.

15.2 Termination by Krāv

We may suspend or terminate your account at any time, with or without cause, with or without notice. Reasons for termination may include:

  • Violation of these Terms
  • Violation of the Code of Conduct
  • Fraudulent or illegal activity
  • Extended period of inactivity
  • At our sole discretion

15.3 Effect of Termination

Upon termination:

  • Your access to the Platform will be disabled
  • You will lose access to any content stored on the Platform
  • Sections 6.2, 7, 8, 10, 11, 12, 13, and 14 shall survive termination

16. Changes to Terms

We may modify these Terms at any time by posting the revised Terms on the Platform. Material changes will be communicated via email or prominent notice on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically.

17. General Provisions

17.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

17.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Krāv regarding your use of the Platform.

17.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17.4 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.

17.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Krāv may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.6 Notices

Notices to you may be sent to the email address associated with your account. Notices to Krāv should be sent to support@kravtofly.com.

18. Contact Us

If you have any questions about these Terms, please contact us:

Krāv LLC
Email: support@kravtofly.com
Website: www.kravtofly.com

19. Acknowledgment

Krāv LLC • Texas • www.kravtofly.com